FAQs

The amount of time that it takes for an item to arrive often depends on the postage method that you selected when you bought the item. You can review the estimated delivery time on the Order Details page.

To find this page, look up the item you ordered in your Purchase history inBuy&Sell and click on  View order details.

If the estimated delivery time has already passed, you should contact  us . To do so, go back to your Purchase history in my account and click Contact us  next to the item you ordered. When you contact us in this way, we open a case so we can track your seller’s response and help when needed.

You are covered by the  purchase and sale reimbursement guarantee for almost all purchases on buyesell.it when you pay with PayPal. As with any program like this, there are a few rules:

• Buy and sell the Money Back Guarantee protects you if you do not receive your item or if the item is not as described in the listing. In this case, the seller must be notified within 30 days of the actual or most recent estimated delivery date.
• The program is designed to protect purchases that are usually sent by over 99% of listings on Buy & Sell. It does not include vehicles, real estate, commercial activities for sale, digital goods or services.
• To use the Buy & Sell Resolution Center, you need a PayPal account. If you have paid as a PayPal guest you cannot use this process, but of course you are still covered by  PayPal Protection .